Cancellation & Refund Policy
Last Updated: 12 August 2026
At MensBooster, we aim to provide our customers with a smooth and reliable shopping experience. This Cancellation & Refund Policy explains the conditions under which an order may be cancelled, returned, replaced, or refunded when purchased through mensbooster.co.in.
By placing an order on our website, you acknowledge and agree to the terms of this policy.
1. Order Cancellation by Customer
Customers may request cancellation of an order by contacting MensBooster as soon as possible after placing the order.
Cancellation requests can be made before the order has been processed or shipped.
Once an order has been shipped, cancellation may not be possible.
To request cancellation, please provide:
- Order number
- Customer name
- Registered mobile number
- Email address used for the order
- Reason for cancellation, where applicable
Cancellation requests are subject to order status and processing conditions.
2. Cancellation by MensBooster
MensBooster reserves the right to cancel an order in circumstances including, but not limited to:
- Product becoming unavailable
- Incorrect or obvious pricing errors
- Incorrect product information caused by a technical issue
- Suspicious or potentially fraudulent transactions
- Payment verification issues
- Incorrect or incomplete customer information
- Delivery to a location that cannot be serviced
- Violation of applicable Terms & Conditions
- Other circumstances that prevent us from reasonably fulfilling the order
If an order is cancelled after payment has been successfully received, the eligible amount will be refunded through the original payment method or another appropriate payment method.
3. Returns
Due to the nature of certain personal-care, wellness, consumable, or hygiene-related products, returns may be restricted for health, hygiene, and safety reasons.
A return or replacement may be considered in cases such as:
- Wrong product received
- Damaged product received
- Product received in a defective condition
- Missing product/item from an order
- Product materially different from the product ordered
Any return or replacement request must be reported to us within 48 hours of delivery.
The request may require photographs or videos showing the product, packaging, shipping label, and the issue reported.
4. Products Not Eligible for Return
Returns may not be accepted in situations including:
- Product has been opened or used, except where the issue concerns damage, defect, or incorrect product.
- Product packaging or seal has been intentionally broken.
- Product has been damaged after delivery due to customer handling.
- Product has been altered or misused.
- Return request is made after the applicable reporting period.
- Customer ordered the wrong product or changed their mind, where the product is non-returnable for hygiene/safety reasons.
- Product is returned without prior approval from MensBooster.
Eligibility will be determined after reviewing the circumstances of the request.
5. Damaged Products
If your order arrives visibly damaged or tampered with, please contact us as soon as reasonably possible.
To help us investigate the issue, you may be asked to provide:
- Order number
- Photographs of the outer packaging
- Photographs of the product
- Shipping label photographs
- Unboxing video, where available
- Description of the damage
After reviewing the request, we may offer an appropriate solution, which may include replacement or refund, depending on product availability and the circumstances.
6. Wrong Product Received
If you receive a product different from the product ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement or provide another appropriate resolution.
The incorrect product may need to be returned before a replacement or refund is processed.
7. Missing Products
If an item appears to be missing from your order, please contact us within 48 hours of delivery.
We may verify the order, packaging, dispatch records, and other relevant information before providing a resolution.
8. Refund Eligibility
A refund may be considered where:
- An order is cancelled before shipment and the cancellation is accepted.
- MensBooster cancels an order after receiving payment.
- A qualifying damaged or defective product is verified.
- A wrong product is received and a refund is approved.
- A qualifying return is approved under this policy.
- The order cannot be fulfilled due to circumstances attributable to MensBooster.
Refund eligibility is subject to verification and the applicable conditions of this policy.
9. Refund Processing
Once a refund is approved, we will initiate the refund through the original payment method or another appropriate payment method.
For online payments processed through payment gateways such as Razorpay, the refund process may depend on the payment gateway, issuing bank, card network, UPI provider, or other financial institution involved in the transaction.
MensBooster may initiate an eligible refund within 5–7 business days after approval.
The actual time for the refunded amount to appear in the customer’s account may vary depending on the payment provider or bank.
10. Razorpay Payment Refunds
Where a payment has been processed through Razorpay, eligible refunds may be initiated through the applicable payment processing system.
The time taken for the refund to reflect in the customer’s account is dependent on the relevant bank, card issuer, UPI provider, or payment service provider.
MensBooster cannot guarantee a specific date on which the refunded amount will appear in the customer’s bank account.
Customers should retain their order number and payment/transaction reference for any refund-related communication.
11. Failed or Unsuccessful Payments
If a payment fails but your bank account or payment method appears to have been debited, please contact us with:
- Order number, if available
- Transaction/reference ID
- Date and approximate time of payment
- Registered mobile number
- Email address used during checkout
We will reasonably assist in checking the payment status.
Where the transaction is confirmed as unsuccessful but the amount has been debited, the applicable reversal/refund process may be handled through the payment gateway and/or banking system.
12. Refund for Cancelled Orders
If an eligible order is cancelled before shipment and payment has already been received, the applicable refund will be initiated after cancellation is confirmed.
If an order has already been shipped, cancellation may not be possible and the customer may need to follow the applicable return procedure, if the product is eligible for return.
13. Shipping Charges and Refunds
Where an order is cancelled or refunded due to an issue attributable to MensBooster, applicable shipping charges may be considered for refund depending on the circumstances.
Where cancellation or return is due to customer preference, incorrect information, refusal to accept delivery, or other circumstances attributable to the customer, shipping charges may not be refundable.
Any refund decision will be made according to the circumstances of the order and this policy.
14. Return Shipping
Where a return is approved due to a wrong, damaged, or defective product attributable to MensBooster, return shipping arrangements may be provided as appropriate.
Where a return is approved for another reason, the customer may be responsible for applicable return shipping costs.
Return instructions will be provided after the return request is reviewed and approved.
Customers should not send products back without receiving return instructions from MensBooster.
15. Refund Method
Approved refunds will generally be made to the original payment method used for the transaction.
Depending on the circumstances and payment method, another appropriate refund method may be used.
Customers may be required to provide additional information for processing certain refunds.
16. Exchange or Replacement
Where applicable, MensBooster may offer a replacement instead of a refund for:
- Wrong products
- Damaged products
- Defective products
- Missing items
Replacement is subject to product availability.
If the replacement product is unavailable, an eligible refund may be offered instead.
17. Non-Delivery or Returned Shipments
If an order is returned to MensBooster because:
- The customer provided an incorrect address.
- The customer was unavailable after applicable delivery attempts.
- The customer refused delivery.
- The courier could not complete delivery because of customer-provided information.
the customer should contact us to discuss the available options.
If the order needs to be shipped again, additional shipping charges may apply.
Any refund, if applicable, will be determined after considering the circumstances and costs associated with the returned shipment.
18. How to Request a Cancellation, Return or Refund
To request a cancellation, return, replacement, or refund, contact us using the details below:
MensBooster
Phone: +91 993 456 7890
Email: morningshiftteam@gmail.com
Address: 556 Pooth Kalan, New Delhi – 110086
Please include:
- Order number
- Name
- Registered mobile number
- Email address
- Product name
- Reason for the request
- Photographs/videos, where applicable
Our team will review the request and communicate the next steps.
19. Fraudulent or Abusive Refund Requests
MensBooster reserves the right to investigate refund or return requests that appear fraudulent, misleading, abusive, or inconsistent with the order information.
Where appropriate, we may refuse a request that does not meet the requirements of this policy.
20. Changes to This Policy
MensBooster may update this Cancellation & Refund Policy from time to time to reflect changes in our products, services, payment systems, business practices, or applicable requirements.
Any updated version will be published on this page, and the “Last Updated” date will be revised accordingly.
Customers are encouraged to review this policy before placing an order.
By placing an order through mensbooster.co.in, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.